Refund and Returns Policy

At Bazaria, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy outlined below:

1. Returns:

  • We accept returns for eligible products within 3 days from the date of delivery.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
  • To initiate a return, please contact our customer support team at info@bazaria.com.bd to request a Return Merchandise Authorization (RMA) number.
  • Once you receive your RMA number, securely package the product and include the RMA number on the packaging.
  • Please note that you are responsible for the cost of return shipping unless the return is due to our error or a defective product.

2. Refunds:

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • If the return is approved, a refund will be processed to the original method of payment within 3 business days.
  • Please note that shipping and handling fees are non-refundable, unless the return is due to our error or a defective product.

3. Exchanges:

  • If you received a defective or damaged product, or if you received the wrong item, you may be eligible for an exchange.
  • Please contact our customer support team at [email address] to request an exchange and receive further instructions.

4. Non-Returnable Items:

  • Certain products are not eligible for return due to hygiene reasons, including but not limited to earphones, headphones, and personal care items.
  • Customized or personalized products may also be non-returnable unless defective or damaged upon arrival.

5. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team immediately.
  • We may request photos or additional information to assess the damage or defect and expedite the resolution process.

6. Cancellations:

  • If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
  • Once an order has been shipped, it cannot be canceled, but you may initiate a return following the guidelines outlined above.

7. Contact Us:

  • If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email address].

By making a purchase on Bazaria, you acknowledge that you have read, understood, and agree to abide by our Refund and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice.